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ARQUUS Service Support Solutions Innovation

At IDEX 2019, ARQUUS presented and demonstrated smart glasses connecting field teams and support experts as part of its Trust Online support packs.


Press Release, February 2019: Maintaining vehicles in operational condition is a constant concern for Defence and Security force operators. Operational availability of the vehicles is essential for the successful completion of every mission. Key actor of land mobility support and maintenance, ARQUUS puts its research and development capacities at the service of new solutions for MRO [Maintenance, Repair & Operations].


The Trust Online website grants access to support requests and maintenance tools for all fleets [image © ARQUUS]

The company is innovating especially through advances in eSupport, which provides solutions based on feedback analysis, the development of HUMS (Health and Usage Monitoring System) and decision-making tools. ARQUUS is also developing remote assistance solutions. Acknowledging that all operators deserve the best advice from our technical experts at all time, ARQUUS offers support solutions to optimise vehicle availability. These solutions are notably based on the use of smart glasses, which connect the teams on the field and ARQUUS support experts. At IDEX 2019, ARQUUS presented and demonstrated these glasses, which are part of its Trust support packs.


By developing predictive maintenance solutions, as well as working on additive manufacturing – especially 3D printing of spare parts directly in the field – ARQUUS offers solutions that facilitate operational logistics and optimize the supply chain. To better serve its customers and optimize operational awareness, ARQUUS has launched a new web portal dedicated to support and maintenance. Named Trust Online, the new website presents all partners and clients with all the company’s support packages, and grant access to support requests and maintenance tools for all fleets.


ARQUUS recently opened its latest logistics plant in Fourchambault (France), dedicated to all clients and partners worldwide. Thanks to top-level infrastructure and processes, ARQUUS is able to support all types of vehicles currently in service, on very short notice. For ARQUUS, innovation is a source of support for field operators, effectively reducing the cost of ownership and guaranteeing operational availability.

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